Terms And Conditions

The Engraved Gifts Company is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.

Making a purchase through The Engraved Gifts Company could not be safer or easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.  Our whole site and payment gateway is fully encrypted to the highest global standards and is SSL certified with the green padlock in the web browser that gives you 100% confidence that your transaction is secure and that your personal data is protected to the highest of standards. 

We accept all major credit and debit cards. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US dollars or your own currency.

You will receive an order confirmation on screen once your order has been placed that can be saved or printed. This is to indicate that we have received your order, but does not indicate that a contract exists between us. Acceptance of your order, and hence a contract between us, will be indicated when we send you the receipt of payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or in the unlikely event that we are no longer able to supply a particular product for some reason. In the unlikely case of a change of price, we will always contact you first to ensure that the price is acceptable.

Engraved Gifts:

Our professional engravers will use their skills to ensure that the layout of any engraved text and or images are presented in the best possible way.

We will not be held responsible for any miss-spelling; all gifts will be engraved using the selected font and inscriptions provided to us by you through the web-site.

If any images are to be engraved, our engravers may need to remove backgrounds from the picture to create the best possible output. Again our highly skilled engravers will work to ensure that you have the best possible picture. Any pictures will need to be supplied in jpeg format.


When browsing an image to upload to us from your computer, you must be careful that it does not infringe anyone else's copyright or other rights. If we produce an image for you that breaches someone else's copyright you will be liable. You agree to indemnify us against any third party claim against us based on any image you uploaded to us that infringes a third party's rights. The Engraved Gifts Company will assume that you the buyer/customer has obtained any necessary copyright permission for all images,photos and logos sent to us for engraving purposes.

On some of our items you are not able to select the font type, the item will notify you of this and show a sample of the font on the image section of the site. This is mainly applicable to glassware and ceramic items like cups and plates.

Shipping And Handling Engraved Gifts terms of delivery:

We will deliver the goods ordered by you to the address that you give us for delivery at the time you place your order. No goods are despatched on Saturdays or Sundays.

You will be required to pay extra for delivery unless otherwise stated. You will be provided with the total price of the transaction including postage and packing before you complete your purchase. There are no hidden extra costs. All our delivery charges are set out on our website.

Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified. If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order. If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.

Should your order not arrive at your selected delivery address within 15 working days of your order date then you must notify us by email or telephone (please see estimated dispatch and delivery times on the product descriptions).

We can not be held responsible for delays in the delivery caused by any third party. Should your order not arrive within 15 working days since the order date we may ask you to wait a further 15 working days from the date your order was dispatched to allow time for any delays caused by the postal service. After the 15 working days from order date we will be happy to offer a 'like for like' replacement of your order or a full refund.

We are not liable should delivery not be possible due to the recipient not being home. If your parcel is held at a delivery/couriers depot, it is yours, the customer's responsibility to collect or rearrange delivery direct with them.  

Business days are defined as any weekday (Monday, Tuesday, Wednesday, Thursday and Friday) excluding public or bank holidays.

Security And Privacy:

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The Engraved Gifts Company does not disclose buyers' information to third parties other than when order details are processed as part of delivery. In this case, the third party will not disclose any of the details to any other third party.

The Engraved Gifts Company takes data protection very seriously, for more information please read our privacy policy that can be found on our website.

Returns Policy:

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Any items that have been personalised are none refundable unless faulty, please ensure when raising orders that all spelling is correct as we will not be held responsible. Any faults must be reported to us in writing within 7 days of receiving your order.

You may cancel your contract with us for any none engraved goods that you order at any time up to the end of the 7th working day 'starting the day after delivery of the goods. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. However, you may not cancel orders on any goods that have been engraved, if your item has been engraved then we will not be able to refund the amount.

To cancel your contract you must notify us in writing. This should be submitted in written form and posted to us or by e-mail to the following e-mail address or by writing to us at the address detailed on our website.: -


If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract and we have accepted, any sum debited to us from your card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Should your order arrive faulty or damaged then you must notify us by the end of the 7th working day, starting the day after delivery of the goods. We will be happy to send a replacement of the goods or offer a full refund should it be required. At the Engraved Gifts Company we strive to maintain the highest quality of products, therefore you may be asked to return the damaged or faulty goods to us. Please package up your return securely (ideally in the original packaging) and send it back to the address provided. You should obtain a receipt of postage from your local Post Office when you do this as items are still your responsibility until they are received by our warehouse. Subject to agreement by The Engraved Gifts Company that your goods are faulty or damaged then standard first class postage costs will be reimbursed for return postage. Refunds will be issued within 30 days upon receipt of the refund agreement.

Cancellation By Us

We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods that you have ordered – we will notify you in writing via e-mail
We are unable to deliver the goods to your area.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


If the goods that we deliver are not what you ordered or are damaged, defective or the delivery is of incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 working days of the delivery of the goods in question. Our address for contact and returned products is:


If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address detailing the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option;
to make good any shortage or non-delivery;
to replace or repair any goods that are damaged or defective; or
to refund you the amount paid by you for the goods in question in whatever way we chose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem that you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

We will not be responsible for any personal injuries or death caused through the use of any products supplied by us.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address by post or e-mail.


Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident and weather.


You acknowledge and agree to be bound by the terms of our policy when placing any order(s).

Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading