Freqently Asked Questions

Yes, a confirmation email will be sent to you once your order is complete. You will be provided with a reference number, please keep this safe as you will need it for any future correspondence.

Our professional engravers use state of the art precision machinery, all our engraving is done using a diamond tipped stylus giving you smooth photo graduations, logos and text.

Our professional engravers will ensure you get the best quality image engraved onto your item, the size of text maybe reduced if combing text with an image.

Ensure that you get the content and spelling of your message right as we will not be held responsible if you send us any spelling mistakes.  Our Engravers will then lay the message out to give you the best result.

Our standard despatch time is 3-5 working days.

Please see our delivery page for further details: http://www.theengravedgiftscompany.co.uk/delivery.html

We do offer an Express Next Day service and also a Saturday Delivery service at an additional cost.

Further details can be found on our delivery information page: http://www.theengravedgiftscompany.co.uk/delivery.html

Yes we do ship internationally. The standard delivery charges are as follows:

·         The EU + £9.95

·         ROW + £14.99

For further details regards international deliveries please see our delivery information page: http://www.theengravedgiftscompany.co.uk/delivery.html

Each item can be individually gift wrapped for an additional charge.  When ordering an item, select the gift wrap option and your item will be delivered professionally gift wrapped for you.

Our website will tell you if an item is out of stock when you place your order, we make every effort to make sure our website is accurate and up to date if for any reason we cannot complete your order we will contact you.

If your item is out of stock that you have ordered you will be contacted within 24 hours by phone or email to offer an alternative or a full refund.

There are various ways of making payment:

Pay via our online payment system. When you make your purchase you will be directed to a secure connection - goods will be dispatched on receipt of cleared payment.

Pay by personal cheque (UK customers only) – goods will be dispatched ten days from receipt of cheque.  To pay by this method also send us your order request in writing along with the cheque payment made payable to The Engraved Gifts Company.

Request a call back and make your payment over the phone with Debit or Credit Card.

For our Express Next Day Service orders need to be placed over the phone. Please email us at sales@theengravedgiftscompany.co.uk or request a call back via the website.

Yes we do on various items. If this option is available on a product it will be detailed in the individual descriptions.

When placing your order via our website you will be asked to upload your image after adding an item to your shopping bag.

Please send your photo as a file attachment in JPEG format but we can also accept TIF, GIF and Bitmap

You do not need to be a top photographer, but you do need to make sure your photo is in focus. Please do not crop your photo before sending it as we may need to adjust the size to fit the gift that you have purchased.

Whatever the image size we will be able to re-size it to suit the product your purchase.   If we are unable to use the image supplied we will contact you via email for an alternative picture.

Photos may need to be manipulated slightly in brightness, contrast and colour to improve the quality of the printed image.

We will do this free of charge.

Working days are Monday to Friday 9.00am - 5.00pm GMT.

If you want to cancel your order you need to tell us within 24 hours of you placing the order, however, if your order has already been engraved cancellations will not be accepted.