Freqently Asked Questions
Q. Will I receive confirmation of my order?
Yes, a confirmation email will be sent to you once your order is complete. You will be provided with a reference number, please keep this safe as you will need it for any future correspondence.
Q. How will my item be engraved?
Our professional engravers use state of the art precision machinery, all our engraving is done using a diamond tipped stylus giving you smooth photo graduations, logos and text.
Our professional engravers will ensure you get the best quality image engraved onto your item, the size of text maybe reduced if combing text with an image.
Q. How will my message be laid out?
Ensure that you get the content and spelling of your message right as we will not be held responsible if you send us any spelling mistakes. Our Engravers will then lay the message out to give you the best result.
Q. When will you dispatch my order?
Q. Do you offer a next day delivery service?
Q. Do you ship Internationally?
Q. What do I do if I would like my purchase gift wrapped?
Each item can be individually gift wrapped for an additional charge. When ordering an item, select the gift wrap option and your item will be delivered professionally gift wrapped for you.
Q. What if the item I want to order is out of stock?
Our website will tell you if an item is out of stock when you place your order, we make every effort to make sure our website is accurate and up to date if for any reason we cannot complete your order we will contact you.
If your item is out of stock that you have ordered you will be contacted within 24 hours by phone or email to offer an alternative or a full refund.
Q. How do I pay for my gifts?
Q. Do you engrave logos or pictures?
Yes we do on various items. If this option is available on a product it will be detailed in the individual descriptions.
Q. How do I send my photo?
When placing your order via our website you will be asked to upload your image after adding an item to your shopping bag.
Please send your photo as a file attachment in JPEG format but we can also accept TIF, GIF and Bitmap
Q. How can I tell if my photo is good enough?
You do not need to be a top photographer, but you do need to make sure your photo is in focus. Please do not crop your photo before sending it as we may need to adjust the size to fit the gift that you have purchased.
Q. What if my photo is small?
Whatever the image size we will be able to re-size it to suit the product your purchase. If we are unable to use the image supplied we will contact you via email for an alternative picture.
Q. Will there be a cost to make adjustments and improvements to my photos?
Photos may need to be manipulated slightly in brightness, contrast and colour to improve the quality of the printed image.
We will do this free of charge.
Q. What are working days for The Engraved Gifts Company?
Working days are Monday to Friday 9.00am - 5.00pm GMT.
Q. Can I cancel my order?
If you want to cancel your order you need to tell us within 24 hours of you placing the order, however, if your order has already been engraved cancellations will not be accepted.